The deadline to file a Claim Form for covered past repairs has passed. For repairs that occurred prior to May 11, 2020, the deadline to file a claim for reimbursement was July 25, 2020. For repairs that occurred between May 11, 2020, and December 7, 2020, you must have submitted a Claim Form within seventy-five (75) days of the date of the repair.
Covered past repairs are those that occurred before December 7, 2020, that are related to a customer complaint of moldy, mildew-y, or similar odor emanating from the vehicle’s HVAC system.
Examples include cleaning the evaporator (flushing, Wynn, Contra-Sept, and any other cleaning methods or services) and replacing the filter. Evaporator replacement is covered as a past repair only if the replacement was done at an Authorized Service Center.
Only costs you paid out of pocket are eligible for reimbursement. If all or part of the repair cost was covered by Mercedes, you are not eligible for reimbursement of that amount.
Past owners and lessees can make claims for reimbursement of covered past repairs even if they no longer own the covered vehicle.
If you need a covered repair after December 7, 2020, please make an appointment at an Authorized Service Center for a future repair. There will be no reimbursements for costs you paid out of pocket for covered repairs performed after December 7, 2020.